One of the most overlooked business trends affecting intranets has been the delivery of real-time key performance indicators and customer information. Executives are asking for precise, real time information and see it as a necessary tool to make smart business decisions. As a recent Harvard Business Review article discussed, depending upon the nature of your organization, this real-time information need can take the form of real time customer transaction information, progress reports on product developments, productivity metrics, subscriber lists and cash flow. Delivery of select real-time information is not difficult given the right technology tools, the hard question to determine will be what information is really needed in real-time and for whom and how should it be delivered.
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